Shipping policy
Shipping Policy
Last updated: July 27, 2026
At AR Essence, we aim to process, pack, and dispatch every order carefully so that your fragrances reach you safely and efficiently.
This Shipping Policy explains our shipping charges, order processing, delivery, and other shipping-related information.
Shipping Charges
For orders delivered within Mumbai, shipping is FREE.
Mumbai Orders: ₹0 Shipping
For orders delivered outside Mumbai, a flat shipping charge applies.
Outside Mumbai: ₹100 Flat Shipping
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Order Processing
After an order is successfully placed and payment is confirmed where applicable, AR Essence will begin preparing the order for dispatch.
Orders are carefully checked and packed before being handed over to the applicable shipping, courier, postal, or delivery provider.
Processing time is separate from the actual delivery time.
During periods of high order volume, promotions, holidays, or unexpected operational circumstances, processing may take longer than usual.
Delivery Time
Delivery times depend on the customer's location and the shipping provider handling the order.
Orders within Mumbai may generally arrive faster than orders being delivered to other locations.
Delivery estimates are not guaranteed delivery dates. Actual delivery time may vary depending on the destination, shipping provider, public holidays, weather conditions, transportation delays, operational issues, or other circumstances outside the reasonable control of AR Essence.
Shipping Within Mumbai
Eligible orders with a delivery address within Mumbai receive FREE shipping.
No standard shipping charge will be added to eligible Mumbai orders.
Delivery time may vary depending on the exact delivery location, order processing time, and availability of the delivery service.
Shipping Outside Mumbai
Orders being delivered outside Mumbai are charged a flat shipping fee of ₹100.
This flat shipping charge applies to eligible orders regardless of the actual shipping cost incurred by AR Essence unless a different shipping rate or promotion is specifically displayed during checkout.
Delivery time will depend on the destination and the shipping provider used for the order.
Order Tracking
Where tracking information is available, customers may receive tracking details after their order has been dispatched.
Tracking information may take some time to become active after the shipping provider receives the parcel.
Tracking updates are provided by the applicable shipping or delivery provider and may not always update immediately.
Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your delivery details before completing your purchase.
Incorrect or incomplete shipping information may cause delays, failed deliveries, or the parcel being returned.
If you notice an error in your shipping information after placing an order, please contact AR Essence as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Failed Delivery Attempts
The shipping provider may attempt to contact the customer or make additional delivery attempts if the first delivery attempt is unsuccessful.
Customers should ensure that the provided delivery information is accurate and that the recipient can reasonably receive the parcel.
AR Essence cannot guarantee the number of delivery attempts made by an independent shipping provider.
Undeliverable Orders
An order may be considered undeliverable if the shipping address is incorrect or incomplete, the recipient cannot be reached, delivery attempts repeatedly fail, or the recipient refuses to accept the parcel.
If an undeliverable parcel is returned to AR Essence and the customer requests that it be shipped again, additional shipping charges may apply.
Delayed Shipments
Occasionally, shipments may experience delays after dispatch.
Delays may occur because of weather conditions, transportation disruptions, public holidays, high shipping volumes, operational issues, incorrect address information, local delivery restrictions, or other circumstances outside our reasonable control.
If your shipment is delayed, tracking information provided by the shipping provider should generally provide the latest available status.
Lost Shipments
If tracking information indicates a potential issue with a shipment or an order has not arrived within a reasonable period, please contact AR Essence through the contact options available on our website.
We may review the shipment information and, where appropriate, contact or coordinate with the applicable shipping provider.
Any resolution will depend on the circumstances of the shipment and applicable requirements.
Damaged Packages
If your parcel arrives visibly damaged, leaking, or otherwise affected during transportation, please retain the product and packaging and contact AR Essence as soon as possible.
Photos or videos of the parcel, packaging, and affected products may be requested so that the issue can be reviewed.
Eligible damaged-product claims will be handled according to the AR Essence Return & Refund Policy.
Shipping Providers
AR Essence may use different courier, postal, logistics, or local delivery providers depending on the destination, availability, parcel requirements, and operational needs.
The shipping provider used for an order may therefore vary.
Public Holidays and High-Volume Periods
Processing and delivery may take longer during public holidays, festivals, promotional periods, major sales, or periods of unusually high order volume.
Shipping providers may also operate on reduced schedules during certain holidays.
Customers should allow additional time for delivery during these periods.
Changes to Shipping Charges
AR Essence may update shipping rates, shipping methods, free-shipping availability, or delivery coverage from time to time.
The shipping charge displayed during checkout at the time an order is placed will apply to that order.
Contact
If you have questions regarding the shipping or delivery of your order, please contact AR Essence using the contact options available through our website.
Please provide your order details so that we can assist you with your shipment.
AR Essence